Call us for exclusive call-in-only offers and more!

Setup, Care &
Operating Instructions

Setting Up Your Mattress

Step 1: Carefully remove mattress from packaging, being cautious to not cut the mattress cover.

Step 2: Place the mattress (wool side up) on top of your foundation, bed frame, or adjustable base.

Step 3: Ensure dials located on the side of the mattress are at the head of the bed.

Step 4: Turn the dials to 12 o’clock “optimum” setting on both side

Step 5: Place your linens on your new mattress and get ready for a great nights sleep.

Operating the dials

We recommend setting you dials to the “Optimum” position for the first two weeks.  This is a good starting point that reflects the correct volume of pressure to displace your body weight and reduce pressure points.

To make the mattress feel softer, lie on the mattress and turn the dial to the “Soft” position.  It may take several minutes for the mattress to become softer. 

To make the mattress feel firmer, you will need to get off the mattress and turn the dial to the “Firm” position.

Adjust in half number increments every few days to find your “Personalized Setting.”  Often customers stay with “Optimum,” but it’s not unusual to adjust the dial on the softer or firmer settings.

Wool Cover

Your wool cover is both removable and washable. To launder: Unzip the top only. Machine wash in cold water with mild soap. Dry on low heat.

Each Component is Replaceable

Over time, you may want to replace your wool cover or foam topper. Your Natural Form® mattress will sleep like new without ever having to discard the entire mattress.

In the unlikely event that another portion of the mattress malfunctions, contact us so we can trouble shoot what replaceable parts you might need.