Frequently Asked Questions

What makes the Natural Form Mattress right for me?

The Natural Form mattress is made from a special blend of foam and air technology:

Memory foam (which provides support and comfort)

Air System, a self-adjusting air system that relates to body weight and pressure to reduce interface pressure and pressure points.  The system recognizes where excess pressure is and displaces body weight that reduces pressure back into optimal ranges.

The mattress is enveloped by a high density foam core and a custom designed and hand-sewn cover that complements nearly any bedroom.

It works in a completely “Natural” way. It’s the first and only independently adjustable foam mattress that does not require any pumps, noisy motors, computers or electronics of any kind.

This technological breakthrough is what makes Natural Form so different from any other mattress, including Tempur-Pedic®, iComfort® or Sleep Number®. Instead of using more layers of foam or air bladders for support, the Helix air cells harness the atmosphere as an abundant resource of free energy. Natural Form mattresses are one of the most environmentally friendly adjustable foam beds available today.

What is Hybrid Memory Foam?

Using our Clinically Tested Helix Air PodTechnology for support and our own “Exclusive Breathable Hybrid Memory Foam” you get the perfect combination of firmness and comfort. It is the biggest breakthrough in foam mattresses since NASA first developed memory foam, allowing faster response time and less envelopment than traditional memory foams.

You get the pressure relief and comfort of memory foam and the Clinically Tested, healthy, pain relieving back support of our Helix Air Pod Technology.

Why are the Natural Form mattresses good for back pain?

The Natural Form + Health Series (Refresh & Euro) and Self Adjusting Technologies equalize the pressure under you for maximum therapeutic benefit. By displacing your body weight, the self-conforming air pods reduce pressure on the body and help to relieve back and neck pain. Natural Form mattresses deliver the most comfortable, pain-free sleep you will ever experience.
If you are waking up with a sore back or general aches and pains, it’s a good time to check your mattress. A mattress that does not provide proper spinal support can lead to back pain and other health problems.  The Natural Form surfaces support the spine in its “Natural” shape.  No spine is straight, your mattress shouldn’t be either.

Which mattress do you recommend for the Big and Tall population?

This is an area where the Natural Form Garden Sleep System and the Natural Form Air Spring (Refresh & Euro) technologies perform very well.  The ability of the mattress to displace weight and pressure throughout the entire body and also by allowing excess air to evacuate the system allows the Natural Form surfaces to maintain optimal interface pressure for sleepers of any weight, up to the capacity for each surface.  Please let our sleep specialists know of your specific situation so we can best direct you to the most appropriate model.

Natural Form mattresses can hold up to 500lbs each side.

Why do you offer a Wool Cover?

Wool naturally wicks away moisture from your body to help you maintain a more consistent and comfortable body temperature at night. You’ll stay dry with less perspiring and overheating so you won’t toss and turn so much. When it’s time for cleaning, our wool cover is completely washable.  Please refer to the care and use manual for instructions.

Wool is not itchy contrary to popular belief. The lanolin that causes wool allergies has been removed

Wool is dust mite resistant, hygienic and hypoallergenic; providing a barrier for mold, mildew and musty odors. It’s a great choice for allergy or asthma sufferers.

Great Sleep also helps keep your heart healthy…our wool tops lower your heart rate up to 4%, another contributor to restorative sleep.

Is the mattress adjustable?

The Natural Form mattresses with exterior dials have multiple settings that can be adjusted by you, our customer. We recommend beginning your sleep experience on a Natural Form Garden Sleep or Natural Form + Health Series (Refresh & Euro) at the optimal setting and then adjusting slightly over the first 30 days (if necessary) to find your most comfortable setting.

Can you tell me more about the adjustable dials?

Every Natural Form mattress made with exterior dials is manufactured to allow you, our customer to adjust the firmness of your sleep.  By starting at our clinically researched optimal setting you will feel the firmness we believe provides the best combination of support and comfort.  If you want to tip the scales in favor of a more firm sleep, simply adjust the dial (when you are not in the bed) to a firmer setting.  Likewise, if you prefer a softer sleep, adjust in the opposite direction.  Since we work at regulating to atmospheric pressure, the changes are not instantaneous, but rather subtle over the next 10-20 minutes.

Can I place this Mattress anywhere in my bedroom?

Because our air systems work based on our patented Self Adjusting Technology there is no need for a pump, motor, cord, etc. This allows you to configure your bedroom to your liking without having to hire an electrician to install a new outlet or worrying about plugs and cords.

How can I make my bed higher?

In order to add additional height, you can look into our solid foundation options. We offer both a low profile (5”) and standard height (9”).  They help distribute weight evenly, help the mattress feel the way it should feel, and last as long as it should.  Remember to check for height needs and capacities before placing an order.  Our sleep specialists can always assist you with specific questions.

Do I need a foundation or platform?

We’ve tested the Natural Form mattress on a slatted bed frame, firm foundation and a box spring. It is designed to work on any firm, flat surface. As a general rule of thumb, the more surface area the better. If you choose to use a slatted bed frame, please ensure the slats are unyielding and no greater than 3” apart. If you’re using an older box spring with minimal support slats, you will need to use a support board or a piece of plywood to ensure a firm, flat base.

How does Natural Form stack up against common mattress issues?

Does the foam smell?

As with any new product, there’s a mild scent upon unboxing. However, the Natural Form mattress doesn’t use the solvent-based adhesives associated with strong odors. Our water-based adhesive is more expensive, but eliminates unnecessary chemicals in your bed. Any scent should dissipate in a few hours in a well-ventilated room.

Does it transfer movement?

The Natural Form mattress provides more movement isolation than a traditional spring mattress, but we don’t suggest jumping on the bed with a glass of red wine balancing beside you! In designing the sleep-surface, we use two separate air systems so your movements will not effect that of your partner.

Will the Natural Form mattress develop a crater like my other mattress did?

Our mattress won’t sink, or form a crater, as the air system is our engine and we only rely on the foam topper for comfort and depth. We also offer a 10-year warranty so you can be just as confident as we are that you’re getting a great bed that will hold up over time.

What safety tests have you done on the Natural Form mattress?

The federal government requires all mattresses sold in the US to meet very stringent burn tests, as governed by 16 CFR 1633 and 1632. On the Natural Form mattress, we used the safest fire retardant barrier we could find: a fire retardant knit sock covers the foam before the outer cover is placed on the mattress. The knit sock is made from a proprietary yarn with a silica core and a polyester/acrylic/nylon/rayon outer wrap. When the yarn burns, a char barrier is formed which prevents oxygen from feeding the flames. This reaction prevents the fire from spreading to the foam. Wool is a natural retardant and will char, not burn.

The knit sock is made without any toxic chemicals and each component is OEKO-TEX® certified.

What certifications does the mattress have?

All the foams in the Natural Form Garden Sleep and + Health Series mattresses have environmental certifications that ensure they are safe and non-toxic. Our polyurethane foams (memory foam and poly support foam) are Certi-Pur US® certified.

CertiPUR-US® approved foams are: * Made without ozone depleters * Made without PBDE flame retardants * Made without mercury, lead and other heavy metals * Made without formaldehyde * Made without phthalates regulated by the Consumer Product Safety Commission * Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million).

Do you have a showroom? Where can I try these products?

As of right now, the Natural Form products are available through us directly, not through any retailers. We do have a showroom at our worldwide headquarters in Manchester, VT with all models available to view. Many hotels throughout the world use Natural Form mattress technology and we would be happy to assist in finding you a location to try should be you planning a trip, please inquire for details. We are also constantly exploring ways to better reach our customers and expand our reach, as this happens we will update accordingly.

How does the home trial work?

It’s easy: You have 100 nights for the Garden Sleep System and + Health Series mattresses. If you decide the mattress isn’t right for you, reach out to us at or (800) 432.3842 option 3 to arrange a return. We’ll work with you to return the product or donate it to a local charity, at our discretion. You’ll be refunded 100% — every penny.

Do you allow for exchanges?

We want you to be happy with your Natural Form mattress purchase and if necessary, we will coordinate an exchange of an internal part or complete mattress should you not be 100% satisfied during your sleep trial.  Please contact us directly to find out more about this.

Do I need to pay tax?

We do charge sales tax for orders shipping within Vermont and Massachusetts, and applicable local taxes in Canada.

Do you ship abroad?

Yes, we can ship worldwide, however we only cover shipping cost to the lower 48 US states and neighboring Canadian provinces.  We know that there is a great demand in many countries and are ready to serve you.  Please inquire to find out what, if any, additional freight charges that will apply.

What delivery options do you have?

Natural Form offers multiple types of delivery options to best fit your needs.  Standard shipping charges are included in your purchase price at the time of order.  Additionally, if you choose to add White Glove Delivery we can also offer to have your old mattress and Foundation removed for an additional $125 fee.  Please refer to the Delivery Day tab for further information.

How do you ship your products?

We ship most mattresses through LTL nationwide carriers and if applicable, coordinate White Glove Delivery through one of our partners.  You are not responsible for any shipping costs.