Your guide to

Delivery Day

Preparing for
Delivery Day

Be sure to double check that the product will fit through all the pathways necessary to complete the delivery.  If your delivery cannot fit into the room it was intended for, it will be taken back to our facility and a different size can be sent.  You may incur additional charges for this should it occur.

The Day Before Delivery Day

Whether you opted for in-home delivery or White Glove set-up, our delivery partner will contact you to schedule your delivery date.  The day before delivery, our delivery partner will reach out to confirm your four-hour delivery window.

Finally,
Delivery Day

Please know that our four-hour time windows are accurately hit 95% of the time.  If our drivers are running late, you will be informed by a dispatcher.  If necessary, you have the option to cancel the delivery for another day at no cost to you.

Running Late
on Delivery

If you are not home or are running late, please contact the delivery service so another time can be arranged for delivery.  If possible, the delivery can be slightly delayed to better accommodate your schedule.

Setting up
Your Mattress

After delivery and the completion of the set-up process, please make note of where your dials are set.  We recommend placing the dial in the “Optimal” position for your first night.  It is best to adjust the firmness setting after getting up in the morning.

100 Night
Sleep Trial

Remember, it can take the body at least 30 days to adjust to a new mattress.  If you still feel that our mattress isn’t for you, return the bed within 100 days of receiving it for a full refund and return shipping on us.  (Pro tip: keep the box the mattress comes in to make returns even easier.)

Damaged
Merchandise

Don’t panic!  If you notice your mattress is damaged during delivery, you have the option to refuse the merchandise and we will create a new order to be processed and exchanged within 5-7 business days.  If the damage isn’t noticed upon delivery, please contact our customer service department for further instructions.

Incorrect
Order

In the rare instance you are delivery the incorrect size or model, contact us so we can correct the mix-up immediately.  If you are in need of a bed that evening, simply accept the bed and use it as your own until the exchange is made.  We make an effort to recycle or donate all gently used returns.

Contact Us

Phone:

866-667-2156 (ext. #2)

Email:

customerservice@naturalform.com

Customer Service Hours:

Mon-Fri  9am – 5 pm EST

Sales Hours:

Mon-Sun 8am – 11pm EST